Public transport is the business of people moving people and is really the great societal equalizer. Mobility ensures that people can access to job and other opportunities. If the customer get a better service, they will come back and bring more people on the job. Thus, customer service plays an important role.

Debra A. Johnson is General Manager and CEO of RTD Denver and has been leading the organization since 2020. Prior to this, she served as Deputy CEO of Long Beach Transit from 2014 to 2019. In 2019, she was named as one of 10 “Women Who Move the Nation.” RTD is the only multimodal transit agency in the state of Colorado, serving the Denver metropolitan area, which has a population of over 3 million people across 40 municipalities and 8 counties. Find more..